Refund policy

Refunds & Exchanges
We do not offer refunds to ensure all our products are clean, safe and new for every child and home receiving it. Therefore, all sales are final. 

We check every order before shipping so we hope this doesn’t happen. However, if the parcel received does not correspond to what you've ordered, we apologise sincerely. We will offer an exchange if the order is incorrectly shipped, please follow the steps below. 

1. Please send us an email at hey.everydaymagic@gmail.com within 24 hours from receiving your parcel. Included in the email should be all of the items below to qualify for a refund:

  • Picture of the item you received with tags on. (Good resolution) 
  • Screenshot of your order (for verification of the exchange)
  • Screenshot of your mailing  
  • Order number

2. Please place item in the blue polymailer bag it came with and mail the item via USPS to the address below:

PO Box 1141, Mountain Home, Idaho, 83647

3. Please take note that the item must be in new and unworn condition, we cannot offer exchanges if it has been washed or there are signs of use. Do ensure that the item is returned complete with the original tags. 

4. If the returned product(s) is/are in good condition, we will send the originally ordered product(s) to you, shipping paid for. If the returned product(s) is/are not in good condition, we will send you store credit instead worth 50% of the value of the total incorrect order. 

Damages and issues
We check every order before shipping so we hope this doesn’t happen. Sometimes, defects can happen in delivery, something we cannot control. If upon reception you've noticed that the item is damaged, please send us an email at hey.everydaymagic@gmail.com within 24 hours from receiving your parcel. Included in the email should be all of the items below to qualify for a replacement:

  • Photo of the item you received with damage (Photo must be in good resolution)
  • Order number
  • Indicate the item(s) that are damaged

Please note that we will not be able to make any changes to your order. Exchanged items should be the same colour, size and article as what you'd bought. In the event the item is not available, you will be offered the option to (a) make an exchange for another item, (b) transfer your purchase into store credits or (c) get a full refund. All details will be provided in the email once the mistake has been confirmed by us. 

Gift cards, sale items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 

 

Last updated: 4 April 2024